Once a booking is made, a confirmation email will be sent to you with the details of your reservation. This confirmation serves as a binding agreement between you and Lima Dromadaire. Please ensure that all information provided is accurate. Any discrepancies should be reported to us immediately.
All bookings require a deposit to be paid at the time of reservation. The remaining balance must be paid before the start of the activity or service. Payment methods accepted include credit/debit cards, PayPal, or bank transfers. In some cases, cash payments may be accepted upon prior agreement.
Customer Cancellations:
If you wish to cancel your booking, please notify us as soon as possible. Cancellations made:
Company Cancellations:
In rare cases, Lima Dromadaire may need to cancel or postpone an activity due to unforeseen circumstances (e.g., weather conditions, safety concerns). In such instances, we will offer a full refund or the option to reschedule.
If you wish to modify your booking, including changes to dates, times, or group size, please contact us as soon as possible. While we will make every effort to accommodate your request, changes are subject to availability and may incur additional charges.
Lima Dromadaire takes all necessary precautions to ensure the safety and enjoyment of our guests. However, by booking with us, you acknowledge that outdoor activities involve inherent risks. We recommend that all participants obtain travel and personal insurance. Diana Corporation is not liable for any injuries, accidents, or loss of personal belongings during the activities.
If you or any member of your group have special requirements (e.g., dietary restrictions, physical limitations), please inform us at the time of booking. We will do our best to accommodate these needs.
Some activities have specific age restrictions for safety reasons. Please ensure that all participants meet the minimum age requirements before booking. Any minors participating must be accompanied by an adult.
Lima Dromadaire shall not be held liable for delays or cancellations due to events beyond our control, such as natural disasters, pandemics, strikes, or government regulations.
All participants are expected to act respectfully towards our staff, animals (if applicable), and the natural environment. Failure to adhere to this code may result in immediate termination of the activity without refund. For any further questions or clarifications, please do not hesitate to contact us. We look forward to providing you with an unforgettable outdoor experience in Essaouira!